Concierges

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Career Profile

Concierges

What they do

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Also Called: Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant, Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant

NY Employment Data

*State data provided by O*NET & BLS
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$38,820
Starting Salary (2025)
$57,570
Median Salary (2025)
2.3%
Projected Job Growth
6,040
NY Employment (2025)

Typical Tasks

Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Arrange for interpreters or translators when patrons require such services.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Order flowers for guests.
Pick up and deliver items or run errands for guests.

A day in the life

What kind of work is this?

Social
Working with people
Enterprising
Business based Work
Conventional
Organized, Procedural Work

What personality traits do you need to succeed?

Attention to Detail
Integrity
Cooperation
Dependability
Adaptability/Flexibility
Initiative

What key skills are needed for this job?

Service Orientation
Social Perceptiveness
Active Listening
Speaking
Coordination
Critical Thinking

Expected Knowledge

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Common Activities

Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Education & Preparation

Some occupations may require additional education, advanced degrees, and years of experience in the field.
Talk to your support team on campus about this career pathway and additional degree information.
Job Zone 3

Medium Preparation Needed

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Experience

Previous work-related skill, knowledge, or experience is required for these occupations.

Training

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Typical Education Required

Education a new hire may need

  • High school diploma 32%
  • Some college 27%
  • Associate's degree 23%
  • Bachelor's degree 9%
  • Post-secondary certificate 9%
Source: O*NET Education, Training & Experience data

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*Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.